Services Requests System
Streamline Your Workplace Services
Requests with a Click
Easily request, manage, and monitor essential services in real time, ensuring smooth operations and a productive environment.
Maintain a safe & productive workplace environment
Problem
It’s a hot day at the office but the water cooler dispenser is leaking.
Solution
Submit a broken facility request and use the refine location options to help the facilities team locate the specific water cooler.
Result
The facilities team assigns the request to the responsible department. The maintenance team is alerted and replaces the water tank to stop the leak.
Key features
Digital Forms
Submit comprehensive service requests directly through the app with easy-to-use digital forms.
Location Pin
Users can specify exact locations on interactive floorplans to enhance request accuracy.
Photo Upload
Option to include photos to provide clear visual context for requests.
Service Level Agreements
Ensure timely and effective response to requests with built-in SLA monitoring.
Task Assignment
Effortlessly assign relevant teams for prompt handling of service requests.
Real-Time Alerts
Stay informed with instant updates on the status and progress of requests.
Boost Efficiency with Simplified Service Request Management
Empower Your Team to Act Quickly
Spot an Issue, Scan a Code, Get It Fixed
- When something goes wrong, your employees can take immediate action. By scanning a nearby QR code, they can submit detailed requests in seconds. This feature automatically includes asset information, reducing the chance of miscommunication and ensuring quick, effective solutions without hassle.
Effortless Request Organisation
Categorise, Prioritise, and Resolve
- Easily organise requests by type—whether it’s maintenance, equipment issues, or repairs—and direct them to the right team. This streamlined process improves response times and ensures that no request is overlooked, helping you keep the workplace running smoothly.
Simplify and Triage Unspecified Requests
Efficiently Manage ‘Other’ Service Requests
- For requests that don’t fit into predefined categories, app users can submit unspecified requests under the ‘Other’ or ‘Triage’ options. Service Managers can then specify the appropriate service type later on. With no set SLA for unspecified services, the focus remains on quick and accurate identification, ensuring that every request is handled with the right level of attention.
Why choose our services request system?
Our services request system delivers tangible value to FM teams to help them better meet the needs of its occupants.
Efficient Requests Processing
Reducing manual paperwork and administrative overhead, with automated workflows and notifications, requests are handled promptly and efficiently.
Improved Communication
Facilitate clear communication between employees and service providers through centralised request management.
Cost Savings
Minimise downtime through proactive maintenance , reducing operational costs associated with unplanned downtime.
Trust
Foster trust and accountability between service providers and requesters by providing users with real-time updates on the status of their requests.
