Request add-on services to complement your booking
Enhance your meetings with seamless room booking and access to add-on services like catering, AV equipment, and customised layouts.
How it works
- Tailored Service Hierarchy
Customise Your Service Structure
Service Admins can build a flexible service hierarchy tailored to the workplace’s unique needs. From catering to equipment setup, admins ensure the right services are available for each booking.
- Efficient Management
Admins can set up systems and scope services to individual buildings, floors, all the way down to resource level.
- Streamlined Processes
Admins can set up service preparation times and assign tasks to the relevant teams to enhance operational efficiency.
Quickly Find What You Need
Locate the perfect resource by filtering options based on the services you require. Whether it’s service availability, equipment type, or other requirements, GemEx App’s intelligent filter allows you to easily adjust the date, time, and specific requirements, ensuring that your booking will meet all necessary criteria.
Request Add-On Services Against a Booking
After Service Admins have set up the service structure in the platform, app users can browse and select relevant services directly. From adding catering to meeting room reservations to requesting setup services for equipment, making it easy to tailor the experience to your exact requirements.
Create Bookable Services
Once services are selected, you can add notes, specify delivery or collection times, and ensure everything fits within your booking schedule. Whether it’s catering, AV setup, or room arrangements, it’s all customisable.
Clear & Detailed Overview
Before confirming, view a detailed summary of all the services added to your booking. Whether your requests are chargeable or non-chargeable, you can easily manage service costs by adding a cost centre. This ensures full transparency on costs and provides you with a detailed view of the services associated with your booking.
Status Management
After a service request is successfully added, it’s routed directly to the Service Manager via GemEx platform. The Service Manager can manage service status in a efficent way to track the progress.
Effortless Service Request Management
App users can easily manage their service requests through the “Manage Services” page. This feature offers a simple and organised way to oversee all service requests tied to your bookings.
Unlock the full potential of your booking experience
Now, you can easily choose different services, check if resources are available, and add service requests to your bookings. This makes it easy for users to communicate with the right teams and get service requests fulfilled efficiently.
