Spica Technologies are proud to announce our win for ‘Best International Impact in Services’ for the 2020 Business Servitization Awards. The awards topped off the virtually held World Servitization Convention. Our winning submission focused on the Smart Cleaning perspective from workplace management platform GemEx® Engine. Our cloud-based platform combines sensors and software as a service (Saas) to deliver greater efficiencies, enhanced management and improved levels of cleaning maintenance. Cleaning of commercial properties has become a high-profile activity. Especially post-COVID-19, but often follows a rota system with poor tracking of activities and low levels of feedback. So Spica wanted to apply a digital solution.
Smart Cleaning uses real-time sensor data to show cleaning demand. This enables teams to provide a better service by going where needed and avoid wasting time on unused areas. We wanted to use data to empower cleaning staff to make the right cleaning decisions and to track activity for detailed reporting and planning. Development was undertaken to create the right platform and user-focused app for cleaning staff to interact with.
Development of Smart Cleaning included following user interviews, workshops and the creation of the digital twin for accurate space planning and utilising sensors for data capture. The sensor data triggers configurable alarms that appear in a dedicated app for cleaners. They can use this to set their cleaning route but also report issues, provide feedback and mark tasks as complete. All this data is stored in our secure platform. So it’s easy to report on tasks completed, time to respond to issues, type and frequency of required tasks.
For our clients we saw an increase customer satisfaction by up to 30% due to cleaning quality levels. We are also seeing broader impact with a switch to outcome-based contracts. Sensor data works as evidence for this as a common requirement abroad.
The Servitization Business Awards recognises and celebrates the UK companies with the best servitization efforts. Servitization as a term refers to a business, mainly from manufacturing, that innovates their model to include services as a core component of their strategy instead of relying on a product only model.
The Advanced Services Group is a centre of excellence with an exclusive focus on researching servitization and advanced services. The only centre of its kind, it is located at Aston Business School, Aston University in the UK. The group provides education, training and research as well as a global network for professionals involved in advanced services and servitization. Their world-renowned team of researchers have produced over 200 papers and work with global manufacturers and technology innovators to develop services-led strategies.
To find out more about the Business Servitization awards and convention visit: advancedservicesgroup.co.uk
To learn more about the Smart Cleaning perspective visit: spicatech.co.uk/smart-cleaning
